CAT LASH / CUSTOMER CARE
Beautifully Delivered.
From our collection to your studio, we want every order to arrive with care. Find helpful information on delivery, returns and how to reach us below.
DELIVERY, WITH CARE
Review the key steps from checkout to delivery.
We prepare your order after payment is confirmed. Dispatch times may vary during busy periods or public holidays.
Delivery availability and charges are shown at checkout based on the address and items in your cart.
Available delivery services and estimated arrival dates appear at checkout before you place your order.
Keep your order confirmation. If tracking is available for your shipment, the details will be shared when it is dispatched.
AN EXTRA REASON TO STOCK UP
Enjoy free standard shipping on qualifying orders over $150. Your shipping options and final total are confirmed at checkout.
LET US HELP MAKE IT RIGHT
Please contact us before sending anything back so our team can review your request and guide you through the next steps.
Include your order number, item details and the reason for your request when you contact us.
Please retain the item, its packaging and any relevant photos until our team has reviewed your request.
If a return is appropriate, we will explain the required steps and where to send the item.
We will review the item and let you know the available resolution once the request has been assessed.
A SIMPLE PATH FORWARD
Tell us about your order and what happened.
Our team will review the details and explain the options.
Follow the instructions provided if a return is needed.
We will keep you informed as your request is resolved.
GOOD TO KNOW
Helpful answers about ordering, shipping and returns.
Enter your delivery address at checkout to see the options and charges available for your order.
The estimated delivery time shown at checkout depends on your address, selected service and the time your order is dispatched.
When tracking is provided for your shipment, you will receive the details after dispatch. Keep your order confirmation for reference.
Contact us as soon as possible with your order number. We will check what can be changed before dispatch.
Please contact us with your order number and clear photos of the item and packaging so we can review the issue.
Use the contact link below and tell us your order number and the reason for your request. Our team will explain the next steps.
WE ARE HERE TO HELP
For questions about an order, delivery or a return request, get in touch with the CAT LASH team. Please include your order number if you have one.